Tuesday, April 1, 2008, 02:06 PM -
MusicPosted by Administrator
I'm going to describe another one of my online ordering nightmares now. Long ago I placed an order for some special drum heads from Musician's Friend. All items were "in stock" and would supposedly ship the next day. After nearly TWO MONTHS I disputed the charges and returned my partial order, because basically they were never going to ship the remainder. They were moving their warehouse in Kansas City at the time and had a million excuses why they screwed up my order. No problem- I told myself I would never order from Musician's Friend or rather Musician's Enemy again.
Fast forward eight months...
I'm playing guitar with 3-Way Switch now and my amp needs some new tubes. I decided that since I can't find a matched quartet of 6L6GC tubes anywhere in town, I would order from an online source. I found Music123 and decided to order from them. They had what I wanted and the prices seemed great, so why not. Here's a big why not in my book- little did I know they are MUSICIAN'S FRIEND in disguise! I ordered a quartet (4) of 6L6GC power tubes and five (5) 12AX7 preamp tubes. I received a box within four days containing five 12AX7 tubes and ONE (1) 6L6GC power tube. I rolled my eyes and gave them a call. I talked to someone that promised me they would get it right and he'd send the remaining tubes. I remind them that it's a quartet (4) of matched tubes and I didn't want a mismatched set...I planned to send back the orphan tube. They said don't worry about it. Okay. Days later I got a box and I started salivating thinking I could finally retube my failing amp. DENIED! One (1) freaking tube in the box.
UGHHH!
Not nearly as nice or patient this time I called back and I got someone who apologized profusely and upgraded my shipping to 2nd day air for yet ANOTHER "quartet." The day was Friday, the order was to arrive by Tuesday. It's Tuesday, I just got off the phone to ask them for a tracking number and you know what? The order hasn't even left the damn warehouse. They now have 36 hours to get me my stuff before I cancel the whole order and make them eat return shipping on my partial order.
Q: HOW DO BUSINESSES LIKE THIS STAY IN BUSINESS?
A: I...don't...KNOW!!!
Don't buy from Musician's Friend. They have horrible customer service and their warehouse is not in touch with their website or what it offers. Sometimes you get what you ordered and sometimes you get someone else's interpretation of what your order should be. If you have had good luck with them, all I can say is eventually your luck will run out and when that time comes...prepare for ultimate frustration.
BUYER BEWARE these are all the same company online: musiciansfriend.com, guitarcenter.com, music123.com, musician.com, privatereserveguitars.com, LMI, and giardinelli.com